We process orders as quickly as possible and you will receive a confirmation email once your order has been placed. After your order ships, you will receive a shipping confirmation with tracking details (where available).
Delivery times shown at checkout are estimates and may vary due to carrier delays, customs processing, or other factors outside our control. We are not responsible for delays once a parcel has been handed to the carrier.
Shipping fees are shown at checkout. For international orders, any customs duties, import taxes, or handling fees charged by the destination country are the customer’s responsibility.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@maisonmorel.shop with your order number and photos, and we will help resolve the issue.
